POLICY

• When Booking Cakes, Please be ready to pay 50% non refundable deposit!

• Remaning Balance on Cakes due 3 days before pickup date 

• Rush Fee of $30 applies when booking a cake within 1 week

• Please remember that the phone number provided is a business phone, so it is not always checked after hours. If you do happen to  call after hours, please call again during regular hours.  Please allow 48 hours for a return call ! If you need immediate assistance during normal hours, call us.  If you do not get an answer then, I am  likely on the other line or with a client or working , so feel free to shoot me an email .Thanks for your understanding!

• Our custom order books usually fill up 1-2 weeks in advance.  We understand that things happen and sometimes you desperately need a last minute custom cake.  We may, at our sole discretion, be able to get you worked into the schedule.  This often times requires someone to stay over or come in early to handle the increased work load.  Therefore, we will require a $50 rush fee for custom orders booked with less than 4 days” notice, should someone need to work afterhours to complete it.

• PLEASE NOTE: All of our cakes and cupcakes are stored in a cooler at the bakery.  They will be cold when you pick them up, as this allows for better and safer transport.  We recommend you also store them in your refrigerator until about 2-3 hours prior to serving.*

• All products are the client’s responsibility upon leaving the bakery, unless it is being delivered by us.

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• Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

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• • Please drive carefully, keep cake lying flat in car, and keep in a cool climate

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• • DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures.

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• • DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause the cake to slide and be damaged.

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• • Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 50 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt!

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• • Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart!

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• • Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.

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• If you are not sure of the proper transport and care of the cake, please ask!

• We may ask for an approximate pick up time.  This allows us to plan our strict schedule of the order in which to complete our cake orders each day.  If you need to pick up much earlier than you planned, please contact us right away so we can make sure to have your order completed in time.

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•  I do understand that emergencies arise, and are willing to accommodate those times, as much as possible. In some prearranged situations, we may freeze your cake or cupcakes for you so they stay fresh until you can pick up at the next most convenient time!

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• If 45 or more minutes go without picking up your cake, and you have not reached it, this will result in a minimum $50.00 service fee, due prior to after hours pick up. It is YOUR responsibility, not ours, to make this contact and any necessary arrangements.

• We only offer domestic (U.S) shipping.

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•  FedEx does not deliver to P.O. Boxes.

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• We are not responsible for delays in delivery times for packages not received due to incorrect addresses.

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• Shipping charges will not be refunded for late deliveries in the event that someone is not available to receive the package when delivered. FedEx may require a signature for delivery.

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• Increased demand due to the holiday season (typically November + December) may result in processing delays. Processing times are separate from shipping times. Additional delays may come up due to increased package volume of shipping carrier.

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If you have shipping questions/issues please email heavenlysweetzz3@gmail.com or call me at 9087879010